Thanks for buying our beer! Have a query? These answers below should help:
All orders are shipped next day from Rascals, Monday-Friday excluding bank holidays
Fastway Couriers collect from our brewery once a day, Monday-Friday
Deliveries are made by Fastway Monday – Friday (excluding bank holidays)
Deliveries typically take 1 – 3 working days
We have listed below some of the general queries you might have:
Where is my tracking number? You will receive an email from Fastway directly with your tracking number once you have placed your order.
My delivery has not arrived. How do I check the status of my order? Visit www.fastway.ie and enter the tracking number you received from Fastway.
I missed the delivery. What do I do? If the Fastway driver cannot complete the delivery and cannot reach you by phone to make an alternative arrangement, they will make another delivery attempt on the following business day. If you would like to contact Fastway to make an alternative delivery arrangement then you can find the contact details for your local depot at https://www.fastway.ie/contact-us
There is a mistake with my order: Apologies if we have missed something on your order. Please email us at email@example.com
My order arrived damaged: Occasionally damages can occur in transit and unfortunately this is beyond our control. In the rare occasion your order arrives damaged please email us at firstname.lastname@example.org
Can I add a gift note or special delivery instruction to my order? You can add a short note (max 35 characters) to the order. This can be added at the checkout.
Do you deliver to Northern Ireland and mainland UK? Due to Brexit we can only deliver to Northern Ireland.
Is it true Rascals has its own off-licence? Yes, it is. That’s why we no longer have ‘collection’ as an option on our webshop; we have our own dedicated off-licence at Rascals HQ Inchicore. It’s open daily from 2pm.
If you have any other queries, please contact us at email@example.com