FAQ

*Delivery typically takes 1 – 3 working days*

Xpect Delivery is our delivery partner.

Once your parcel is processed by Xpect you will receive an SMS with a live tracking link attached.

Please check your tracking link for the latest delivery updates.

SMS are only sent to valid Irish mobile numbers. If you have used a landline or an international number you will not receive your SMS, so please contact Rascals via webshop@rascalsbrewingco.com

The tracking link provided will update with an ETA after 2:30pm once routing takes place.

Xpect delivers between 3pm – 8:30pm.

Xpect Delivery driver will:

• Call you when we have arrived at your premise.

• Knock at the delivery address. If they are unsuccessful:

• A call will be attempted to the number provided. If this is unsuccessful:

• The Driver will wait for a maximum of 5 minutes from the time of arrival. If unsuccessful:

1. Xpect will reattempt to deliver your parcel the following day.

2. The driver will return the goods to Xpect Delivery Warehouse in RIVERSDALE INDUSTRIAL ESTATE BLUEBELL AVENUE D12E176

Goods can be collected up to 5pm on the next day the order is dispatched if you have requested a collection from Xpect Warehouse.

Update Delivery Information

You can update the driver directly via the tracking link provided.

They cannot change the delivery address whilst your package is in transit. If this is required a Xpect driver will re-attempt the following day.

Support

Office hours are 9 am – 6 pm.

Xpect will always do its best to facilitate their customers. If you need support with your delivery please let them know at support@xpectsameday.com  and they will get back to you as soon as possible.